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An app for the elderly For 70-year-old Venkatarayan, who had worked in Mumbai for more than four decades and is a resident of Covai Soundaryam for the last six years, a smart phone is not new. Apart from using apps for purchases, banking, etc, he now calls for services at the retirement community through an … Read more

The Unforgettable Number 6602 Colonel Achal Sridharan, VSM  6602. The first number in my life that I was honoured with, when I joined 34 National Defence Academy Course in July 1965. The first one, be it a number or anything that one experiences, remains unforgettable. 6602 remains relevant to me even today – more than … Read more

Patients’ Expectations – Is PolyCare the answer? by Ms.Seji James and Ms.Dhivya Bharathi Patients expect social niceties such as greeting, smile, conversing in a simple language and spending time with them. They do not like Doctors’ attitude of asking questions than explaining what the cause of illness is? In many cases, the doctor does not … Read more

Customer Relations Management by Ms.Megha & Ms.Dhivya Customer Relations is customer centric as it suggests. If there are no customers, there are no relationships and if there are no relationships there is no business. That is why customer comes first in the relationship. When we chose Customer Relationship as our profession, it was just an … Read more