Services

A BOUQUET OF SERVICES BY COVAICARE

SECURITY SERVICES 24/7

CovaiCare is proud of “Zero break-ins” in all the CovaiCare Retirement Communities for the past 18 years.

  • Security staff records the movement of vehicles, visitors and reports to the in-house Resident Manager. They go for a night patrol at regular intervals. Security staff also monitors single residents daily and is contactable 24/7 including during any emergency evacuation like fire etc.



HOUSEKEEPING SERVICES

  • The housekeeping service - including daily sweeping and mopping of the houses is provided by a team of trained staff managed by a qualified Housekeeping Supervisor. The Supervisor seeks for routine feedback from the residents and maintains high service standards.

  • Gardening - maintaining the lawns and greenery in the Retirement Community.

  • Maintenance services - Routine operation and maintenance of Water Treatment Plant, Electrical Distribution system, STP, lifts and other equipments. Periodic water testing is done to check for microbes and the TDS level.

  • Waste Management – The environmentally friendly CovaiCare has clearly marked process right from segregating the waste from the source.



DINING SERVICES

  • Healthy Menu - A balanced and healthy vegetarian food is provided in all CovaiCare Retirement Communities.

  • Party orders - Party and special orders can be ordered under A la Carté option.

  • Diet Menu - Diabetic or any other special diet are available on request at additional charge.

  • Festival Menu – During festivals CovaiCare organises traditional and authentic food items served specifically for a certain festival including serving on a banana leaf!

  • Home Delivery Service – This chargeable service is available for residents who are not mobile or have any temporary disability due to a fall or post-surgery recovery.

  • Catering Meeting - Periodic review meeting with residents is held to discuss the menu and note the majority preference of food items.




Food Feedback





MEDICAL SERVICES

  • Nursing services - Round the clock service by the in-house nurse whom we call Resident Health Manager.

  • Doctor Services - Periodic Doctor visits are arranged in the community.

  • Emergency Services - CovaiCare is proud that with over 2 decades there has not been one incidence of a slip in emergencies in CovaiCare Retirement communities. With an ambulance, a qualified nurse and the driver within the community, CovaiCare has a clear procedure for emergency evacuation. Tie up with the local hospitals is advantageous in priority admission and hassle free treatment.

  • Pharmacy Services – Medicines arranged at a discounted rate from the local pharmacy. The Resident Health Manager follows up on medicine refill using CovaiMed, our in-house software.

  • Caregiver Services – Hourly or monthly Caregivers are organised based on resident’s need.





CONCIERGE SERVICES

  • Ticketing – CovaiCare facilitates ticket booking for Bus, Train or Air..

  • Utility bill Payments – CovaiCare assists in Telephone, DTH recharge, Cable TV, Mobile phone, Internet and EB payments.

  • Insurance Services – The residents are provided with a renowned group insurance facility by which they can save with lower premium.

  • Banking Services – Self cheque withdrawal, passbook updates and other banking services are provided. A mobile ATM is also made available inside the community for the residents.

  • Postal and courier Services – All parcels collected at office are sent via post or courier as requested by the residents.

  • Computer and Internet services – Residents are provided technical assistance on connecting to their children and family.

  • Other services – Our staff assist in Life certificate, filing Income Tax returns, Property tax, and insurance payments online. CovaiCare arranges the City Municipal Corporation staff to visit our Retirement Community and collect Property Tax payments from all residents who avoid the long queues and travel.

  • Transport Services – CovaiCare organises Cab, Call drivers for traveling outside or buggy for traveling inside the community. CovaiCare understands we all need our breaks, so a fun picnic or a local/outstation temple tour is arranged for the residents. CovaiCare provides peace of mind to the residents by coordinating with the Movers & Packers for moving-in or moving-out.



LEGAL SERVICES

  • Property Management – CovaiCare provides legal assistance in documentation when you are Buying or selling or renting your property for a nominal fee.

  • Writing a Will – It is the most important and a very sensitive document in one’s life. CovaiCare understands this and respects your privacy. Confidentiality is taken seriously by our Legal team.

  • Annual returns filing – CovaiCare assists in the cumbersome process of filing the annual returns for the residents.



HEALTH AND WELLNESS

  • Preventive Health Management – CovaiCare strongly believes in prevention is better than cure, hence Health Camps for Eye, Ear, Bone Density etc are arranged in all the Retirement Communities of CovaiCare. Doctor's health talk on various ailments is arranged frequently in the community. We even had a 12 week Fall Prevention Workshop for residents.
    Aerobics including Zumba dance and Yoga by qualified teachers are organised by CovaiCare
    Routine screening for residents are arranged by our Resident Health Manager from a reputed Lab periodically using CovaiMed Software.
    CovaiCare is the Distributor of specially designed Bathroom Solutions for seniors and physically challenged people imported from Pressalit Care®, Denmark. It prevents fall in the bathroom and also helps the seniors to be confidently independent.
    For relaxing time, a library that has books, music and senior friendly Alexa Devices. There are also varieties of indoor games in the Activity Centre for all residents.

  • Event Management – CovaiCare strongly believes in the concept of active life. Our event managers will coordinate a variety of social, recreational, educational, cultural, spiritual and religious or other activities for the residents within the community based on individual interests, tolerance and abilities.
    CovaiCare believes in respecting diversity by celebrating Festivals of different faiths.

  • Get together – Monthly get together with fun and games are organised by CovaiCare.



FUNERAL SERVICES

The last in anybody’s mind is funeral but Team Covaicare is always prepared with their well laid out protocol for the residents as per their family’s belief system and faith. CovaiCare arranges for a hassle free and dignified farewell for the departed.

Contact CovaiCare

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